How We Work: The Booking Process

A clear, step-by-step guide to booking and participating in a Gall Museum Tickets heritage experience.

Step 1: Initial Enquiry

Contact us via our online form, email, or phone to describe your interests and requirements. Include the approximate number of participants, preferred dates, and any specific heritage topics you wish to explore. We respond to all enquiries within two working days.

Step 2: Needs Assessment

A member of our team will contact you to discuss your requirements in detail. We will ask about your level of prior knowledge, accessibility requirements, budget, and any specific research questions you wish to address. This helps us recommend the most appropriate service from our services catalogue.

Step 3: Proposal & Quote

We will prepare a written proposal outlining the recommended service, itinerary (where applicable), pricing, and terms. See our pricing guide for standard rates. Custom programmes may be priced differently; all costs will be clearly stated in the proposal before any commitment is required.

Step 4: Confirmation & Deposit

To confirm your booking, we require a signed acceptance of the proposal and a deposit of 30% of the total fee. The deposit is non-refundable if cancellation occurs within 7 days of the scheduled date. See our booking policies for full terms.

Step 5: Pre-Visit Preparation

We will send you a pre-visit information pack at least one week before your scheduled date. This pack includes background reading, a site overview, practical information (what to wear, accessibility notes, meeting point), and a list of recommended further reading. For group bookings, we also provide a coordinator briefing document.

Step 6: The Heritage Experience

On the day, your guide will meet you at the agreed location and time. The experience will proceed as outlined in the proposal, with appropriate flexibility for weather, site access conditions, and participant interests. Our guides are trained to adapt their approach to the needs of the group while maintaining historical accuracy.

Step 7: Post-Visit Resources

Following your visit, we will send you access to our digital resource library, your certificate of participation, and (where applicable) a written summary of key points covered during the experience. We encourage participants to share feedback via our reviews page.

Step 8: Follow-Up & Ongoing Support

We remain available for follow-up questions for 30 days after your visit. For clients who wish to continue their exploration of Gall heritage, we offer ongoing research support, access to our lecture programme, and priority booking for future events. See our virtual services for ongoing engagement options.

Preparation Checklist

Before your heritage experience, please ensure you have completed the following steps:

Confirmed your booking and received a written confirmation from Gall Museum Tickets.
Read the pre-visit information pack sent by our team.
Checked the meeting point and travel arrangements independently.
Informed us of any accessibility requirements or medical conditions relevant to the visit.
Ensured all participants are aware of the expected duration and physical demands of the experience.
Arranged appropriate clothing for outdoor site visits (waterproof jacket, sturdy footwear).
Brought a charged mobile phone for emergency contact purposes.
Reviewed the cancellation and rescheduling policy in case of unforeseen circumstances.
Confirmed the number of participants matches the booking (changes must be notified 48 hours in advance).
Arranged payment of any outstanding balance (due 7 days before the visit date).
Downloaded or printed the digital resource pack for offline reference during the visit.
Noted the emergency contact number provided in your confirmation email.